We always endeavor to satisfy our customers however occasionally something may go wrong and we need to know so we can rectify. All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for unacceptable quality or damage during postage service. We ask you contact us within 7 days of and you may be required to provide evidence in this case. 

On the odd occasion we have been supplied with an incorrect address. In this case if the parcel is returned to us we are happy to readdress the order, however the cost of resending is the responsibility of the purchaser.